Frequently Asked Questions

Billing and Claims?

For any questions or concerns regarding claims and balances, our billing team can be reached by email: mariah@cincytherapycenter.net or patti@cincytherapycenter.net.

Insurance?

Anthem/BCBS, Optum, UHC, UMR, Medical Mutual, Humana, Aetna, and Custom Design are insurances accepted at CTC. However, the list of insurances accepted by each therapist is different depending on licensure. Not all therapists are able to accept all insurances. We are not accepting EAP plans.

*We do not currently have availability for new Medicare clients.

**We cannot accept any form of Medicaid, even if it is through a different insurance company.

Pricing? 

If you are using insurance, the pricing is based on the negotiated rate for that specific insurance company. You may owe the full rate until you meet your deductible ($90-$120), you may owe a percentage of the full rate (15%-80%), or you may owe a specific copay amount year-round ($15-$50). If your clinician is out-of-network, you would be responsible for the private pay rate however, we can provide you with a Superbill that you can submit to your insurance company to be reimbursed.

Private Pay: $85-$175, depending on your specific therapist and their licensure and specialty. Couples and family sessions are on the higher end of this range.

DBT Group: $50 per group session

Each clinician has their own sliding scale policy and there may be a limited number of reduced rate spaces for those in significant financial need. 

Accessibility? 

Our office is very accessible as it is conveniently located and on the first floor of the building. Also, we are accessible via tele-health to any Ohio residents.

Tele-Health? 

We do offer tele-health to any client for any reason, however YOU MUST BE LOCATED IN OHIO FOR TELE-HEALTH SERVICES. Each clinician’s availability for tele-health appointments may vary based on their individual schedule. 

Cancellation Policy? 

You must cancel your appointment 24 hours or more prior to the scheduled appointment. If you do not cancel with 24 hour notice, there is a cancellation/no show fee of $75. The fee for missing DBT group is $50.

Additionally, you must attend your appointment within 15 minutes of the schedule start time. If you do not, this will be assessed as a no-show appointment.